If you are not satisfied with merchandise you have purchased from Eastern Marine, you may request a return within 30 days of receipt of your order. Eastern Marine promises to expedite your exchange, repair or refund to satisfy you quickly. PLEASE NOTE:shipping charges are not refundable.
The following returns procedure must be followed to receive a refund:
Contact Customer Service (302)-453-8077 for a return request and ReturnAuthorization number. (8am - 5pm Eastern Time)
Proof of purchase, original or copy, must accompany all returned merchandise.
All merchandise should be packed securely in the manufacturer's original carton if possible.
Returns received after 30 days from authorization may be refused.
Refused Shipments and Items returned without a Return Authorization will be subject to a minimum 10% Re-Stocking charge, plus the current rate UPS refusal fee of $5.00 for Ground shipments or $10.00 for expedited shipments.
Damaged / Used product will be subject to a minimum 20% Re-Stocking charge.
Merchandise may be returned to Eastern Marine in person or shipped to us prepaid and insured at:
EASTERN MARINE Customer Returns
931 S. Chapel St.
Newark, DE. 19713
NOTE: Merchandise covered by manufacturers' warranty must be sent directly to the manufacturer for replacement or repair.
